General FAQs

1. What is 1by0?

1by0 is a digital marketplace where users can buy and sell high-quality digital products like templates, AI tools, and work kits. 

2. Who can use 1by0?

Anyone - from creators and developers to businesses and students can use 1by0 to buy or sell digital assets.

3. Is 1by0 free to use?

Yes. 1by0 is a free marketplace for sellers to sell their digital products. Free worldwide for both buyers and sellers.

4. How does 1by0 ensure product quality?

All products go through a review process, and users can report low-quality or misleading content.

5. What payment methods are supported?

1by0 supports multiple payment methods depending on your region, including cards and online payment gateways. Currently we are using RazorPay payment gateway that support all local and international payments. 

6. Is my personal data secure?

Yes. 1by0 follows strict data protection and privacy practices to safeguard user information.

7. Can I use 1by0 on mobile devices?

Yes. The platform is fully responsive and accessible on mobile, tablet, and desktop.

8. How can I contact support?

You can reach our support team via email - support@1by0.io or through the contact form on the website https://1by0.io/contact

9. Does 1by0 offer customer support for disputes?

Yes. We help mediate disputes between buyers and sellers to ensure fair resolution.

10. Can I switch between buyer and seller accounts?

Yes. A single account can be used for both buying and selling.

11. Are there any membership fees?

Creating an account is free. Fees may apply for transactions or premium features.

For Sellers

1. Who can sell on 1by0?

1by0 is a free digital marketplace and anyone can sell their authorised digital products and earn their sale income.

2. Is there any commission for each sale?

For now, 1by0 offers a ZERO COMMISSION digital marketplace for sellers. There is no fee or commission charged for 1by0. However, there is a minimal transaction fee charged by respective payment gateways as per their fee structures which is beyond our control.

3. How withdrawal happens?

Yes. you can raise a request for withdrawal by sharing your Bank Account details. The amount will be transferred within 5 to 7 business days. 

4. How does 1by0 ensure product quality?

All products go through a review process, and users can report low-quality or misleading content.

5. What payment methods are supported?

1by0 supports multiple payment methods depending on your region, including cards and online payment gateways.

6. Is my personal data secure?

Yes. 1by0 follows strict data protection and privacy practices to safeguard user information.